Subscribe WhatsApp Webhook with ExpertEase AI

This page contains the information on how to configure the Webhook for WhatsApp account

This document will guide you through the step-by-step process of subscribing to a webhook for your WhatsApp account on the Meta dashboard. By following these instructions, you can receive messages and notifications via the webhook.

Step 1: Login to ExpertEase AI

Step 2: Find "WhatsApp Integration" Page from side-bar and click

Step 3: Click on "Connect Bot to WhatsApp" Button along with Bot you want to integrate

  • A modal appears. This modal requires access token and Phone Number Id.

  • You copied the access token while creating System User, paste that token here. If you did not copy or have lost the access token , you can generate a new one by following described at following page:

Assign System User to WhatsApp Account

Step 4: Access API Setup in Facebook Developer Page

  1. Open your web browser and navigate to the Meta Developer Dashboard.

  2. Log in to your developer account using your credentials.

  3. Open "API Setup" under WhatsApp in Dashboard Sidebar

  4. Copy Phone Number Id and paste it in inputs of modal that appeared in Step3

Step 5: After Pasting Access Token and Phone # Id click on Verify

  1. Copy the Webhook URL

  2. Copy the Verify Token

Step 6: Configure Webhooks

  1. Open "Configuration" under WhatsApp in Dashboard Sidebar of Facebook Developer Account.

  2. Click edit in webhook section

  3. Paste the Callback URL and Verify Token copied in previous step.

  4. Click on Verify and Save

Step 6: Close Modal in ExpertEase AI

Congratulations, your webhook is configured and your bot is integrated with phone number you added in the app you created in Facebook Developer Account.

For further queries, please contact support of ExpertEase AI.

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