Live Preview
The Live Preview lets you interact with your chat agent exactly as your users would. This allows you to verify behaviour, responses, formatting, and knowledge usage before deploying to your website.
This is useful for checking:
Your agent's responses
Knowledge accuracy (after embedding or updates)
Design and UI behaviour
Accessibility settings
Voice and message input
Accessing the Live Preview
Go to Chat Agents from the left sidebar.
Find the agent you want to test.
Click the Live Preview icon in the table.
This will open a new page with your agent loaded in full-screen preview mode.
Preview Interface
The preview page displays your agent exactly as end users will experience it:
Chat window for sending and receiving messages
Input bar supporting text, voice, and message send
Live response flow, typing indicator, and message styling
Agent Settings (Top-right Menu)
Click the accessibility icon in the top-right corner to open Agent Settings.
Available settings:
Dyslexia Mode – Adjusts fonts for better readability
Dark Mode – Switches the UI to a dark colour scheme
Font Size – Choose between S, M, or L for the entire chat interface
These settings help you preview how your end users may customise their viewing experience.
Notes
Live Preview reflects the agent's latest knowledge only after you run Embed Data.
Refreshing the Live Preview page resets the chat window. Previous messages will no longer be visible once the page reloads.
Chat history is still fully accessible. To review earlier conversations with this agent, visit the Chat History section in the main sidebar.
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